z77 Privacy Policy — How We Protect Your Data

1. Introduction

z77 ("we", "us", "our") operates the online gaming platform at z77.ng, offering slots, bingo, fish games and promotions to players in Pakistan. We take the privacy of our players seriously. This Privacy Policy sets out in plain terms what personal information we collect, why we collect it, how we store and protect it, and how long we keep it.

This policy applies to all personal data collected through the z77 website, mobile browser experience and any other interface through which you interact with the platform — including account registration, deposits, gameplay, customer support conversations and marketing communications.

If you have questions about anything in this policy, you can reach the z77 support team at any time through the Help section of your account or by writing to [email protected]. We aim to respond to privacy-related queries within five business days.

2. Data We Collect

z77 collects personal data through several different channels. The categories of data we collect are described below:

We do not collect sensitive personal data such as biometric data, religious beliefs or political opinions. Where we request identity documents such as a CNIC copy, this is used solely for age and identity verification and is stored securely.

We do not collect data from children. z77 is strictly an 18+ platform. If we discover that a minor has submitted personal data, that data will be deleted and the account closed.

3. How We Use Your Data

z77 uses personal data only for purposes that are directly related to operating the platform and serving our players. Specific uses include:

• Account management: creating and maintaining your player account, verifying your identity, managing login and security.
• Payment processing: enabling deposits in PKR via JazzCash, Easypaisa, Raast or bank transfer, and processing withdrawal requests back to your verified payment method.
• Gameplay: recording game sessions, tracking bonus eligibility, calculating winnings and applying wagering requirements correctly.
• Customer support: responding to queries, resolving disputes, investigating complaints and maintaining records of support interactions.
• Responsible gaming: monitoring play patterns to identify potential problem gambling indicators, enforcing self-exclusion requests and applying deposit or session limits you have set.
• Fraud prevention and security: detecting and preventing fraudulent activity, money laundering, underage access and Terms breaches.
• Platform improvement: analysing aggregated usage data to improve game selection, site performance and the overall player experience.
• Marketing communications: sending promotional emails, PSL season offers, new game alerts and bonus notifications — only to players who have opted in. You can opt out at any time through account settings.
• Legal compliance: meeting any obligations required by applicable law, including data retention requirements.

z77 does not use your data to build profiles for sale to third parties, run targeted advertising on external platforms, or share your information with other gaming operators.

4. Legal Basis for Processing

Every time z77 processes your personal data, we do so on one of the following grounds:

• Contract performance: processing is necessary to deliver the services you signed up for — account operation, deposits, withdrawals, gameplay and support.
• Legal obligation: where we are required to collect, retain or share data to comply with applicable law, including anti-money laundering checks and age verification requirements.
• Legitimate interests: fraud detection, platform security, responsible gaming monitoring and internal analytics — where our interests do not override your rights.
• Consent: for marketing communications. You can withdraw consent at any time through your account settings without this affecting your ability to use the platform.

We will never process your data in a way that is incompatible with the purpose for which it was originally collected without first notifying you and, where required, obtaining your consent.

5. Payment Data and PKR Transactions

All financial transactions on z77 are conducted in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast or bank transfer, the relevant account or wallet details are processed to complete the transaction.

z77 does not store full payment credentials beyond what is necessary to process and reconcile transactions. Mobile wallet numbers are retained in a hashed or masked form after the transaction is confirmed. Full bank account numbers are not stored in plain text on our systems.

Payment processing for JazzCash, Easypaisa and Raast transactions is handled through integrated payment service providers. These providers operate under their own privacy policies and are bound by contractual obligations to z77 to handle your data securely and use it only for payment processing purposes.

z77 requires that deposits and withdrawals are made using a payment method registered in your own name. This is both a security measure and a requirement for identity verification. Attempting to use a payment method registered to another person will result in the transaction being declined and the account reviewed.

6. Data Sharing and Third Parties

z77 does not sell your personal data. We do not share your information with other gaming operators, data brokers or advertising networks. The only circumstances in which your data is shared with third parties are the following:

• Payment processors: JazzCash, Easypaisa and banking partners receive the minimum data required to process your deposit or withdrawal in PKR.
• Identity verification providers: where a third-party KYC service is used to verify CNIC or passport documents, that provider receives only the documents needed for verification and is contractually prohibited from using them for any other purpose.
• Technology infrastructure providers: cloud hosting, database and content delivery services that support the z77 platform. These providers process data on our behalf under strict data processing agreements.
• Game providers: where a game is powered by a third-party game studio, that provider may receive session data (stake amounts, game outcomes) necessary to run the game. They do not receive your identity or payment data.
• Legal and regulatory authorities: where we are required by law to disclose data, for example in response to a lawful request from a court or regulatory body. We will inform you of such disclosures where we are legally permitted to do so.

All third parties with whom z77 shares data are required to handle that data in accordance with applicable data protection standards. We do not permit them to use your data for their own marketing or commercial purposes.

7. Data Retention

z77 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. General retention guidelines are as follows:

• Active account data: retained for the lifetime of your account plus a minimum of five years after account closure, to comply with financial record-keeping obligations.
• Transaction records: deposit and withdrawal records in PKR are retained for a minimum of five years following the date of the transaction.
• Identity verification documents: CNIC or passport copies are retained for the duration of your account and for up to five years after closure.
• Support correspondence: retained for three years from the date of the interaction.
• Technical and usage data: retained in aggregated, anonymised form for analytics purposes. Personally identifiable technical data is deleted or anonymised within 12 months.
• Marketing consent records: retained until you withdraw consent, plus a reasonable period thereafter for compliance evidence.

When your data is no longer required, it is either securely deleted from our systems or anonymised so that it can no longer be linked to you. Anonymised data may be used indefinitely for statistical and analytical purposes.

8. Security Measures

z77 implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These measures include:

• Encryption in transit: all data transmitted between your device and z77 is encrypted using TLS (Transport Layer Security).
• Encryption at rest: sensitive stored data, including payment references and identity documents, is encrypted at rest using strong encryption standards.
• Access controls: access to player data is restricted to z77 staff who require it to perform their job functions. Access is granted on a least-privilege basis and is logged and audited.
• Password security: account passwords are stored as hashed values using a strong hashing algorithm. z77 staff cannot view your plain-text password.
• Fraud monitoring: automated systems monitor login activity and transactions for unusual patterns that may indicate account compromise or fraudulent use.
• Regular security reviews: z77's technical infrastructure is subject to periodic security assessments to identify and address vulnerabilities.

Despite these measures, no system is completely immune to security risks. If you suspect that your z77 account has been accessed without your authorisation, change your password immediately and contact support. z77 will investigate and take appropriate action promptly.

9. Cookies and Tracking

z77 uses cookies and similar tracking technologies to make the platform work correctly and to improve your experience. Cookies are small text files stored on your device when you visit the site.

The types of cookies z77 uses are:

• Essential cookies: required for the platform to function — session management, login persistence, security tokens. These cannot be disabled without breaking core functionality.
• Functional cookies: remember your preferences such as language settings, last game played and notification preferences.
• Analytics cookies: collect anonymised data about how players navigate the site — which pages are visited most, where players drop off, how long sessions last. This data is used to improve the platform.
• Security cookies: help detect and prevent fraudulent logins and bot activity.

z77 does not use third-party advertising cookies or share cookie data with external advertising platforms. You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent the platform from functioning correctly.

10. Your Data Rights

As a z77 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact support via the Help section of your account or write to [email protected].

11. Minors and Under-18 Protection

z77 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. During registration, players are required to confirm they are 18 or over. Where we have reason to believe a registered player may be underage, we will suspend the account and request date-of-birth verification documentation.

If a minor has registered using falsified information and this is discovered, the account will be permanently closed, all data associated with the account will be securely deleted, and any deposits will be returned to the original payment method where possible.

If you believe a minor in your household has accessed or registered on z77, please contact support immediately. We take these situations seriously and will act quickly to close the account and remove the data.

For guidance on protecting minors from accessing gaming platforms, visit our Responsible Gaming page where we cover parental controls, device-level filtering and self-management tools.

12. Changes to This Privacy Policy

z77 may update this Privacy Policy from time to time to reflect changes in how we operate, new services we introduce or changes in applicable data protection standards. When we make updates, the "Last Updated" date at the top of this page will change.

For material changes — those that significantly affect how your data is used or your rights as a player — we will notify you through your registered email address or via an in-platform notice before the changes take effect. Minor clarifications or corrections may be made without individual notification.

We recommend reviewing this policy periodically, particularly before making significant deposits or activating new promotions. Continued use of z77 after any update to this policy constitutes your acceptance of the revised version.

13. Contact Us About Privacy

If you have any questions, concerns or requests related to this Privacy Policy or your personal data, please get in touch with the z77 support team. We are committed to handling all privacy queries with care and responding promptly.

You can reach us through the Help section inside your z77 account (available seven days a week) or by emailing us directly at [email protected]. Please include your registered username and a clear description of your query so we can handle it as efficiently as possible.

For data access, rectification, deletion or portability requests, please mention the specific right you are exercising and we will guide you through the process. We aim to acknowledge all data rights requests within 48 hours and resolve them within 30 days.